Green Rinjani Privacy & Data Policy

The Green Rinjani Privacy Policy  we take your privacy and the security of your personal information very seriously. This policy outlines the detailed practices and principles we follow to protect your data when you book a trek with us, use our website, or contact us through email, WhatsApp, or live chat.

We are fully committed to transparency, which means we’ll explain how we collect, store, use, and share your personal information at every stage of your journey with us.

By choosing Green Rinjani for your trekking adventure, you’re placing trust in us, and we take that trust seriously. This page will walk you through the exact steps we take to safeguard your personal details and explain your rights regarding your data.

You will also find how we utilize tools like live chat to provide real-time, accurate information and customer support to enhance your planning process.

We want you to feel confident in how we manage your information, whether it’s for issuing permits, ensuring safety through mountain insurance, or answering any queries you might have.

In this policy, we cover all aspects of data protection, from how we collect your details, why we need them, and how we ensure their confidentiality, right through to how you can access and manage your data. Additionally, we explain why live chat is such an essential tool to ensure you have all the information you need before you visit Lombok.

Your peace of mind is a top priority, and we’ve created this policy to provide complete clarity and transparency on our data protection practices.

1. Why We Collect Personal Information

We collect personal information primarily to meet the legal requirements set by the Mount Rinjani National Park Authority, including issuing your trekking permit (SIMAKSI) and ensuring mandatory mountain insurance coverage. This helps us ensure your trek is safe, well-organized, and fully compliant with local regulations.

What we collect:

• Full name (as shown on your passport)
• Nationality and date of birth
• Passport number
• Contact details (email and WhatsApp)
• Trekking route and start date
• Optional dietary preferences or medical notes
• We use this data solely for trekking registration, permit issuance, and insurance processing.

2. How You Can Send Your Information

You can securely submit your information through our official channels:

• Email: info@greenrinjani.com
  / info.greenrinjani@gmail.com
• WhatsApp: +62 819 1603 0327
• Booking Form: Available on our official website — www.greenrinjani.com
• Once your booking is confirmed, our team will guide you through submitting the necessary passport details for the trekking permit.

3. How We Use Your Information

Your data is used exclusively for:

• Registering your trekking permit (SIMAKSI)
• Processing your mountain insurance
• Confirming your booking, accommodations, and transport
• Communicating important updates, including weather or trail conditions
• Enhancing the overall guest experience and improving our services
• We will never sell or share your personal information with third parties. Only authorized Green Rinjani staff will have access to your details, and we may share necessary data with the Rinjani National Park Office.

4. How We Protect Your Data

Green Rinjani employs strict data protection measures:

• Secure communication via email and WhatsApp
• Encrypted connections for our website and live chat system
• Deletion of sensitive data (such as passport numbers) after your trek
• No permanent storage of passport photos or documents
• Your personal information will never be shared publicly or with unauthorized individuals.

5. Data Retention Policy

We retain your data only as long as necessary:

1. To complete your trekking registration and insurance process
2. To provide post-trek services (such as your trekking certificate)
3. Once your trek is completed, all sensitive data, including passport numbers, will be permanently deleted.

6. Your Rights

As a guest, you have the right to:

• Request a copy of the personal information we hold about you
• Request updates or deletions of your personal data
• Withdraw consent at any time before your trek begins
• Ask how your information is stored, used, or shared
• To exercise these rights, please contact us at info.greenrinjani@gmail.com

7. Privacy in Live Chat

We pride ourselves on offering 99.99% accurate information in our live chat. With 15+ years of experience, we provide precise, up-to-date answers about trekking routes, Lombok’s best destinations, transportation, and boat trips. All answers are based on our accumulated data and extensive knowledge of the region.

If you ever feel that something isn’t accurate or need further clarification, please reach out via WhatsApp, and our team will be happy to assist you promptly.

8. Why Use Live Chat?

Live chat is the fastest and most efficient way to get answers before your trip. It offers:

1. Instant Responses: No waiting for email replies
2. Reliable Information: Our team has in-depth knowledge and extensive experience
3. Convenience: Access answers anytime during our business hours
4. Personalized Assistance: Tailored recommendations based on your needs
5. Using live chat ensures a seamless planning process, allowing you to get the most accurate and timely advice.

9. Why Live Chat is Crucial for Your Pre-Trip Experience

Live chat is a quick and easy way to ensure you’re fully prepared before arriving in Lombok. It provides personalized, real-time assistance for various queries, such as:

• Best trekking routes and their difficulty levels
• Local transportation options and boat trips
• General travel advice and recommendations for other attractions in Lombok
• Real-time updates on weather and trekking conditions
• Whether you need assistance with last-minute changes or simply want to learn more about Lombok, live chat helps make your experience smoother and more enjoyable.

10. Payment Security

Green Rinjani uses secure, verified payment systems like local bank transfers or PayPal. We never store your credit card details. All transactions are processed safely through trusted third-party providers.

11. Data for Insurance and Permit

By booking a trek with Green Rinjani, you agree to provide accurate personal information for registering your SIMAKSI permit and ensuring mountain insurance. This is a legal requirement from the National Park.

Your personal details are shared only with the park office for insurance and permit processing. The process is handled confidentially by authorized staff members.

12. Regular Updates to This Policy

We review and update our privacy policy periodically to ensure compliance with new laws and enhance data management practices. Last updated: October 2025.

13. Why We Don’t Share Your Data

We understand the importance of privacy. That’s why we never share your data with third-party marketing companies or other entities without your consent. Our strict internal data access protocols ensure that only authorized personnel handle your personal information, and only when necessary.

14. Contact Us for Any Concerns

If you have any questions or concerns about your privacy or this policy, please feel free to contact us. We’re here to help!

• Email: info@greenrinjani.com
  / info.greenrinjani@gmail.com
• WhatsApp: +62 819 1603 0327
• Website: www.greenrinjani.com and www.greenrinjani.co.id
• Short Privacy Notice (for Live Chat)

By chatting with us, you agree to Green Rinjani Privacy Policy . We collect only basic information to assist with your trek permit, insurance, and booking. Your data will always be handled securely.

Summary of Key Updates:

Live Chat Enhancements: Emphasizing the accuracy and value of live chat as a tool for providing quick, reliable answers to customers.

Payment and Data Security: Reinforcing the fact that we never store credit card details and use only trusted, secure payment methods.

New Data Protection Information: Added further transparency about how we handle, store, and protect customer data, ensuring the policy feels comprehensive and easy to understand.