Booking Terms and Conditions

Booking terms and conditions if you booked with Green Rinjani Tour and Travel. To avoid misunderstanding, please read our booking terms and conditions carefully.

Make a reservation or booking?

1. Please inquire using our booking form, email us at info.greenrinjani@gmail.com, or WhatsApp.
2. A confirmation will be sent by email or WhatsApp.
3. Secure your booking by sending a deposit.
4. You will have a payment confirmation.
5. Please send us your profile information or a copy of your passport for National Park registration.
6. Share your arrival schedule at Lombok airport or any harbor on Lombok island for pick-up service.

Steps 1. Confirm Your Reservation

To secure your booking, here are the next steps we’ll need to complete:

A. Passport Copy:

As part of our booking process, we kindly request a copy of each traveler’s passport for identification. This helps us ensure all the necessary details are correct for your trip. Please email a scanned copy or a clear photo of the relevant page of your passport as soon as possible.

B. Deposit Payment:

A deposit is required to confirm your reservation. This helps us secure your spot and prepare for your trip with us. The deposit is a minimum of 25% of the total amount, and your reservation will be confirmed after you have paid your deposit.

Payment Methods for Deposit at our booking terms conditions:

For your convenience, we offer two secure payment options to pay your deposit:

1. Bank Transfer:

You can transfer the deposit amount directly to our bank account. We will send you the necessary banking details if you choose this option.

2. PayPal:

If you prefer to use PayPal, we can provide a payment link. It’s a quick and easy option for online payments. In this case, we need your PayPal account or email address. Please let us know your preferred payment method, and we will send you the corresponding details.

What Happens After the Deposit Is Received?

Step 2: Arrival Details.
To ensure everything goes smoothly upon your arrival, we kindly ask that you provide us with, You have to send this information 2 days before your arrival date in Lombok with the following details:

• Arriving by Flight:
  Please send us your flight details (flight number, arrival time) so we can arrange your airport pick-up.
• Arriving by Fast Boat:
  Please send us the name of your fast boat company and arrival time so we can coordinate your pick-up.
• Are Already in Lombok:
  If you’re already in Lombok, we would appreciate knowing the name of your hotel or pick-up area and the pick-up time so we can meet you at the correct location.

Step 3. Revise and Complete:

• Once we have your arrival details, we’ll finalize all your travel arrangements and ensure a smooth and seamless experience.
• If you have any questions or need assistance providing these details, please don’t hesitate to contact us. We’re here to help!
• We look forward to welcoming you to Lombok and ensuring your unforgettable trip.

Term of Payment at our booking terms conditions:

• This price is valid for April 1 – December 31, 2025
• Payment for deposit no later than 24 hours after receiving the invoice
• Once the tour is confirmed, we require a 25% deposit in advance. Payment can be settled through a wire transfer to our bank account or through PayPal.
• We are not responsible for any taxes the bank charges during the money transfer process.
• The balance is to be settled with cash on arrival available by Visa, Master Card, and Debit Card with a 3% charge

Cancelation policy:

• Cancellation immediately after deposit payment will be charged for the National Park entrance fee (Minimum)
• Cancelation within 7 days will be charged fees 50% of the deposit + National Park entrance fee
• No refund for cancellation within two days before arrival
• No refund of the full amount for cancellation on the departure date

Medical Informational:

• All participants of Green Rinjani trips should be fit and healthy!
• It is recommended that all people with any medical problems or dietary restrictions be informed well before departure so that they may be catered for. You should also bring along any personal medication, such as bandages, antibiotics, anti-malaria medication, aspirin for headaches, etc.

Limitation of Liability.

GREEN RINJANI acts only in the capacity of transport companies, hotels, carriers, and other contractors who connect with us to complete our itineraries. We accept no responsibility for any loss, damage, or injury, including death, changes of schedule, irregularities, etc., that are beyond our control.

Travel Insurance.

GREEN RINJANI highly recommends that you have your travel insurance. You are entirely responsible for arranging travel insurance on your own before the departure date. GREEN RINJANI accepts no liability, for any reason, for travelers who do not have travel insurance.

And Finally.
We take great pleasure in thanking you for joining us via our website. If you need any further assistance, please don’t hesitate to contact us or email us via our email address:

• Email: info.greenrinjani@gmail.com ( default email ), tours@greenrinjani.com ( Komodo trips )
• Mobile: +6281916030327 / +62818106990 ( Arie default admin ), +628197499992 ( Wayan – Flores Komodo ), +62 812-4658-8044 ( Arin – Lombok to Komodo )