Green Rinjani Help Center & Trekking Information

Welcome to the Green Rinjani Help Center the official information hub designed to make your journey with us effortless from the very first click.

Your Official Information Hub for Mount Rinjani, Lombok Transport & Komodo Trips

Here, you’ll find everything you need to plan your Lombok adventure in one place:
from Mount Rinjani trekking programs, private car transfers, and pre-trek accommodation, to Komodo Boat Trip bookings and eco-sustainability programs.

Whether you’re just exploring options or ready to confirm your trek, this page was built to give you fast, clear, and accurate answers, so you can focus on enjoying your experience, not searching for details.

Every piece of information on this page is verified and maintained directly by the Green Rinjani team, ensuring that what you read here always reflects the latest updates from our operations on the ground in Lombok and Komodo.

Smart Assistance – Powered by Green Rinjani AI & Live Support

We understand that planning your trip can raise many questions — from trekking routes and weather conditions to transport pick-ups and accommodation options.
That’s why we’ve upgraded our system with the latest Green Rinjani AI Assistant, fully integrated with our Intercom Help Center database.

This intelligent system combines real-time AI technology with human expertise — giving you the fastest way to get reliable information and personal assistance.

How It Works

• Start a Chat Anytime
  On any page of our website, you’ll find the Green Rinjani chat icon in the bottom corner.
  Simply click it and ask your question, no need to search through multiple pages.
• Get Instant Answers from Our AI Assistant
  The AI Assistant will instantly respond with the most accurate and relevant information available.
  It’s powered by our verified internal data, including trekking program details, updated prices, hotel information, and transport schedules, so you can trust every answer you receive.
• Seamless Transition to Human Support
  If your question requires a customized answer (for example: date availability, group requests, or special pick-up locations), our online staff will immediately join the chat.
  They’ll take over smoothly from the AI to ensure you get precise, human-guided support — without restarting the conversation.

What You’ll Experience

With our new integrated support system, you get the best of both worlds — AI efficiency and human care:

1. Instant 24/7 responses from our AI Assistant, perfect for quick questions anytime, anywhere.
2. Personalized service from our live team during working hours, for bookings, special requests, or clarifications.
3. Direct access to the right pages and booking forms, no confusion, no wasted time.
4. Verified, up-to-date information from the official Green Rinjani system, not outdated third-party content.

This means you can plan your trek or book your trip confidently, knowing that the details come straight from the source — our operations team in Senaru and Sembalun, who update our database daily.

Designed to Simplify Your Journey

The Green Rinjani Help Center isn’t just a support page — it’s your personal travel companion.
Our system is built to understand what guests usually need at each stage of planning:

1. Before booking: Learn about trek routes, package inclusions, and difficulty levels.
2. After booking: Check your pick-up time, accommodation, and pre-trek briefing details.
3. During travel: Confirm transport coordination or get updates on weather and trail conditions.
4. At every step, the AI Assistant and our live staff are connected — ensuring you always get consistent, accurate, and friendly service.

Why We Built This System

At Green Rinjani, we believe great adventures begin with clear communication.
That’s why we developed this AI-powered Help Cente,  to ensure that every question is answered, every guest feels supported, and every booking is effortless.

It’s more than a support tool it’s part of our commitment to hospitality, transparency, and innovation in sustainable trekking.

So, whether you’re about to climb Mount Rinjani, sail to Komodo, or simply plan your transport across Lombok you now have a smart assistant, a responsive team, and a single trusted source for everything you need: The Green Rinjani Help Center.

Eco & Community Commitment

At Green Rinjani, trekking is not just about reaching the summit — it’s about protecting nature, supporting local communities, and ensuring responsible tourism.

We are officially recognized by the Mount Rinjani National Park Authority for:

• Trekking safety and professionalism
• Environmental protection and waste reduction
• Porter welfare and fair local employment

Sustainability Programs

• Tree Planting (April–May & October–December): Guests plant native trees to restore the forest.
• Mountain Clean-Up (July–September): Regular waste collection along trekking routes.
• Local Empowerment: 100% of guides and porters are from Senaru, earning fair wages and continuous training.

When you trek with Green Rinjani, you help preserve Rinjani’s natural beauty and support local families.

Accommodation Before the Trek

Start your journey at Green Rinjani Guest House in Senaru Village, just minutes from Mount Rinjani National Park.

Facilities:

• Private rooms with bathroom and comfortable bedding
• Breakfast and dinner served at Green Rinjani Restaurant (Indonesian & Western menu)
• Evening guide briefing on itinerary, safety, and equipment

Arriving early allows time to rest and visit Sendang Gile and Tiu Kelep Waterfalls near your guest house.

Pick-Up & Arrival Information

We provide free pick-up and drop-off from major areas in Lombok to Senaru Village.

Recommended Pick-Up Times

Free Pick-Up & Drop-Off Areas

Extra Transport Fees

Tip: Arrive before 3:00 PM to rest before your trek and avoid mountain road fatigue.

Pick-Up & Pre-Trek Stay Information

Important Note for All Guests

All participants are recommended to stay overnight in Senaru Village before starting the trek  even if you arrive in the afternoon or evening.
This pre-trek stay helps ensure you are well-rested, properly briefed, and ready for the climb the next morning.

Pick-Up Details Required from Guests

To help us organize a smooth and on-time transfer, please provide the following details when confirming your booking:

• Full name of each guest (as listed in your booking).
• Exact pick-up location  hotel name, address, or port/airport.
• Pick-up date  usually one day before the trek.
• Preferred pick-up time, if you have a specific schedule.
• Flight details (if arriving by air):
• Airline name and flight number
• Arrival time at Lombok International Airport (BIL)
• Boat arrival details (if arriving from Gili Islands or Bali):
• Boat company and arrival port (Bangsal or Teluk Nare)
• Estimated arrival time
• WhatsApp number for easy contact – our official number: +62 819 1603 0327 (Green Rinjani).

Our driver or Green Rinjani staff will contact you one day before your scheduled pick-up via WhatsApp to reconfirm your pick-up location and time.
Please make sure your phone and WhatsApp are active upon arrival in Lombok.

Pick-Up Guidelines (Recommended Options)

Your Mount Rinjani adventure begins with a free pick-up service from anywhere in Lombok — including Lombok International Airport, Senggigi, Kuta, Tetebatu, Mataram, Bangsal, or Kayangan Port.

The journey to Senaru Village (601 m) takes about 2.5 to 4 hours, depending on your starting point.
Along the way, enjoy scenic views of rice fields, traditional villages, and the foothills of Mount Rinjani  a perfect first glimpse of Lombok’s natural beauty.

All transfers are made in air-conditioned private vehicles operated by our Green Rinjani transport team, ensuring comfort and safety throughout the journey.

Recommended Pick-Up Time

We highly recommend choosing a morning pick-up (around 09:00–10:00 AM) whenever possible.
Arriving in Senaru by early afternoon (around 2–3 PM) allows you to:

• Rest and recover from your journey before the trek,
• Enjoy the cool mountain air and peaceful surroundings,
• Visit Sendang Gile and Tiu Kelep Waterfalls, just a short walk from your guesthouse,
• Join the evening trek briefing with your guide or Green Rinjani staff, fully rested and prepared for the next day’s climb.

Upon arrival, you’ll check in at Green Rinjani Guest House, featuring private rooms, mountain views, and hot showers.
Dinner will be served at the Green Rinjani Restaurant, followed by a detailed briefing about the trekking route, preparation, and safety instructions.
Dinner and overnight stay in Senaru are included.

Late Afternoon or Evening Arrivals

What if we arrive in Lombok in the afternoon or evening  can we still join the trek the next day?
Yes, absolutely. Many of our guests also arrive in the afternoon or at night, and we can still arrange your pick-up and transfer to Senaru on the same day.
You will still stay overnight in Senaru Village before starting the trek the next morning.

Please note that if you arrive late in the evening, your rest time before the trek will be shorter.
That’s why we recommend arriving earlier in the day whenever possible, so you have enough time to relax, enjoy dinner, and get a good night’s sleep before your Rinjani adventure.

No matter your arrival time, our Green Rinjani transport team will ensure you are picked up safely from your arrival point and transferred directly to Senaru, where your accommodation and trekking preparations will be ready for you.

Equipment and Gear

All essential trekking and camping gear is included in your Green Rinjani package.

Included Equipment

Optional Rental Gear

Not available for rent: trekking shoes, raincoat, warm clothes, towel, toiletries.
All rentals can be arranged at the Green Rinjani Office, Senaru before departure.

Komodo Boat Trip – Partnered Service

Green Rinjani provides online booking assistance for travelers exploring Komodo National Park and the sailing route between Lombok and Labuan Bajo.

Important: Green Rinjani is not the direct operator of Komodo Boat Trips.
We partner with licensed and professional boat companies who own and operate the boats, captains, and crews.

What Green Rinjani Handles

Lombok Private Transport & Tour Service

Green Rinjani operates a professional private transport service and island tours across Lombok.

All vehicles are air-conditioned and driven by English-speaking drivers from our local Green Rinjani team.

Summary of Services