Frequently Asked Questions

Q: When is the best time of the year to climb Mt Rinjani? And when does the park close?
A: The best season for climbing is April – December. Mt Rinjani National Park closes from 15th of January – March due to heavy rain. In fact, almost all year round it is possible to trek due to the tropical climate that Lombok has, unless the activity of the volcano has raised. The National Park authority will send notifications about the current activity level of the volcano.

Q: What is the difference between the Deluxe and Standard Services?
A: The Deluxe Service gives travelers more convenient facilities such as; 8CM soft mattresses for sleeping, toilet shelter, better food, etc, while Standard Service uses communal trekking equipment.

Q: Do the porters carry our luggage/backpack?
A: No they don’t. Porters we provide are in charge to carry all logistical equipment for the trek program only. If you wish, you can pay extra for an extra porter to carry your luggage at USD 22/porter/day.

Q: What time is pick-up if I stay in the Senggigi or Mataram areas?
A: Pick up point at the hotel lobby is at 05:00AM, anywhere in Senggigi or Mataram. For those who stay in Gili Islands, the pick-up point would be at GILLI ISLAND JETTY at 05:00am

Q: Where can I leave my extra luggage during the trek program?
A: You can leave them in our office or in our base in Senaru. You can have all your luggage back after
the trek ends.

Q: I am coming from Singapore by Silk Air, arrival time is late, which program should I take as I
need 1 night accommodation before I started the trek?
A: Arrive at Lombok International Airport. We will pick you up and transfer to our hotel in Senaru Village. Hotels on the Deluxe Service include: Pondok Senaru Cottage, Sinar Rinjani Cottage, Rinjani Light House, Agro Villa  Sembalun, Lembah Rinjani Villa Sembalun. Hotel included on Standard
Service is: Pondok Indah Senaru.

Q: How many groups can you organize per day?
A: We can handle a maximum of 5 groups per day.

Q: How many guides and porters are there for each program?
A: It depends on the trekking programme!

THIS IS FOR DELUXE SERVICE ONLY [based on two person groups]:
– 2 days 1 night trek: We will provide 2 porters, 1 trekking guide.
– 3 days 2 night trek: We will provide 3 porters, 1 trekking guide.
– 4 days 3 night trek: We will provide 3 porters, 1 trekking guide.
– 5 days 4 night trek: We will provide 4 porters, 1 trekking guide.
If you are group of more than 6 persons, we always use an additional porter per customer. To keep our
service personalized, our guides will go with a maximum of 4 people. Groups larger than this will
receive another guide.

Q: Are we travelling in a big group or individual group?
A: Upon request, you can be handled separately from our groups that depart on the same date. If you travel in a family, or just among friends or colleagues we can adjust our program to meet your needs.

Q: Do the guide speak English?
A: Yes, all our mountain guides speak English.

Q: How about transportation (pick up and transfer)
A: Don’t worry about your transportation, all is included in our price. We will pick you up/ transfer you to anywhere in Lombok with no additional costs.

Q: How many litres of mineral water do we get per person per day during our trip to Mount
Rinjani?
A: We will provide 3 litres per person per day from the start to the end of your trip.

GET CONNECTED WITH NATURE, Plant a tree for the future !